November 2022 - Parks & Recreation - 16

WE ARE PARKS AND RECREATION
Using Technology to Engage Your Community
By Mike Terrell
H
ow well do you listen and respond to the voice of your community?
It's clear that park and recreation departments are eager
to find better ways to provide a great customer experience for
their residents and visitors. Using technology to engage with residents
to get their feedback can be extremely effective and turn a normal city
experience into a great one. Technology can be an intuitive and efficient tool
to listen and respond to those you serve. Finding a flexible system is ideal for
program participation feedback, facility satisfaction ratings, issue reporting,
expressing appreciation, collecting input on master plans, ordering food on
the golf course and much more!
Sourcing feedback about facilities
and offerings via everyday technology
provides an easy and frictionless way for
visitors to have a two-way conversation
with various city departments.
experience being elevated, most importantly,
while still on location.
People want simplicity and conUsing
technology to engage with residents to get their feedback can be
extremely effective and turn a normal city experience into a great one.
Streamlining the Process
Sourcing feedback about facilities
and offerings via everyday technology,
such as cellphones and quick
response (QR) codes, provides an
easy and frictionless way for residents
and visitors to have a two-way
conversation with various city departments
and get a response in real
time. For example, by simply scanning
a QR code outside the community
center, inside the restrooms
or next to the picnic area, users can
alert the managing personnel that
attention is needed without the
hassle of downloading an app or
calling a phone number. Push notifications
are instantly sent to officials,
who can respond in real time to
both complaints and compliments.
Once employees receive the feedback,
residents can visibly see their
16 Parks & Recreation | NOVEMBER 2 0 22 | PARK S ANDRECRE AT ION . OR G
venience, and they want it on the
personal computer in their pocket.
When residents and visitors receive
notifications back while they are
still hiking around the lake, skipping
stones with their families or enjoying
a great match of pickleball at the
recreation center, they appreciate
that their thoughts are being heard
and they are actively taking part in
helping their community. Through
conversation and subsequent action,
experiences are improved and
repeated, satisfaction increases, and
trust is earned.
Mike Terrell is Vice President, Business
Development at Real Time Feedback.

November 2022 - Parks & Recreation

Table of Contents for the Digital Edition of November 2022 - Parks & Recreation

November 2022 - Parks & Recreation - Intro
November 2022 - Parks & Recreation - Cover1
November 2022 - Parks & Recreation - Cover2
November 2022 - Parks & Recreation - 1
November 2022 - Parks & Recreation - 2
November 2022 - Parks & Recreation - 3
November 2022 - Parks & Recreation - 4
November 2022 - Parks & Recreation - 5
November 2022 - Parks & Recreation - 6
November 2022 - Parks & Recreation - 7
November 2022 - Parks & Recreation - 8
November 2022 - Parks & Recreation - 9
November 2022 - Parks & Recreation - 10
November 2022 - Parks & Recreation - 11
November 2022 - Parks & Recreation - 12
November 2022 - Parks & Recreation - 13
November 2022 - Parks & Recreation - 14
November 2022 - Parks & Recreation - 15
November 2022 - Parks & Recreation - 16
November 2022 - Parks & Recreation - 17
November 2022 - Parks & Recreation - 18
November 2022 - Parks & Recreation - 19
November 2022 - Parks & Recreation - 20
November 2022 - Parks & Recreation - 21
November 2022 - Parks & Recreation - 22
November 2022 - Parks & Recreation - 23
November 2022 - Parks & Recreation - 24
November 2022 - Parks & Recreation - 25
November 2022 - Parks & Recreation - 26
November 2022 - Parks & Recreation - 27
November 2022 - Parks & Recreation - 28
November 2022 - Parks & Recreation - 29
November 2022 - Parks & Recreation - 30
November 2022 - Parks & Recreation - 31
November 2022 - Parks & Recreation - 32
November 2022 - Parks & Recreation - 33
November 2022 - Parks & Recreation - 34
November 2022 - Parks & Recreation - 35
November 2022 - Parks & Recreation - 36
November 2022 - Parks & Recreation - 37
November 2022 - Parks & Recreation - 38
November 2022 - Parks & Recreation - 39
November 2022 - Parks & Recreation - 40
November 2022 - Parks & Recreation - 41
November 2022 - Parks & Recreation - 42
November 2022 - Parks & Recreation - 43
November 2022 - Parks & Recreation - 44
November 2022 - Parks & Recreation - 45
November 2022 - Parks & Recreation - 46
November 2022 - Parks & Recreation - 47
November 2022 - Parks & Recreation - 48
November 2022 - Parks & Recreation - 49
November 2022 - Parks & Recreation - 50
November 2022 - Parks & Recreation - 51
November 2022 - Parks & Recreation - 52
November 2022 - Parks & Recreation - 53
November 2022 - Parks & Recreation - 54
November 2022 - Parks & Recreation - 55
November 2022 - Parks & Recreation - 56
November 2022 - Parks & Recreation - Cover3
November 2022 - Parks & Recreation - Cover4
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/july-2024
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/june-2024
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/may-2024
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/april-2024
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/march-2024
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/february-2024
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/january-2024
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/december-2023
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/november-2023
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/october-2023
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/september-2023
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/august-2023
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/july-2023
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/june-2023
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/may-2023
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/april-2023
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/march-2023
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/february-2023
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/january-2023
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/december-2022
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/november-2022
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/october-2022
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/september-2022
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/august-2022
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/july-2022
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/june-2022
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/may-2022
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/april-2022
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/march-2022
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/february-2022
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/january-2022
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/december-2021
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/november-2021
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/october-2021
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/september-2021
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/august-2021
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/july-2021
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/june-2021
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/may-2021
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/april-2021
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/march-2021
https://www.nxtbookmedia.com