July 2023 - Parks & Recreation - 25

information to replace mentions
of " mom and dad " with " parent
or guardian, " but we had not updated
our language around pronouns
of participants.
* Requiring
families to contact
us for scholarships or financial
aid often meant those families
missed out on spots in programs
that filled fast.
* Summer registration traditionally
started at 9 a.m., a time when many
are working and unable to claim
spots in programs that fill quickly.
What We Did
More direct outreach - We partnered
with schools and other local
agencies to reach some of these
groups more directly through their
mailing lists. For example, we were
able to have the schools send an
email blast to all families who receive
free and reduced-price lunches
with information about our new
policies for registration. We also
worked with holiday programs that
had mailing lists of families from
this past winter who needed financial
assistance. Our information
was sent to those families in their
primary language. We also sent
information to parents of students
with special needs.
Equity in registration - We created
a promo code that allowed any
family who was requesting assistance
to register for programs without
payment. Here were the steps:
* We reached out to families about
the new procedure and shared
information on who to contact
before registration began.
* Families called, texted - which
we learned works well for using
translation tools - or emailed to
receive a code. This step allowed us
to check in and see if they had any
other needs we should know about.
Newburyport Youth Services included 26
languages spoken in homes throughout
its community on its activity guide cover.
* Registration opened and families
signed up, then we followed up
and determined how much they
could afford and how much assistance
they required and confirmed
their registration.
Easier access to registration -
We changed our registration time
to 6 p.m. and asked staff to switch
their hours to provide two hours
of in-person registration and answer
calls.
Reflecting the true diversity in
community - We reached out to
our local school department and
asked if they had a list of all the
languages families speak in their
homes as listed on their registrations.
For a community with " no
diversity, " we were shocked to receive
a list of 26 languages. So, we
included them all on our activity
guide cover.
Increasing inclusion - When
we met with parents of children
with
special
needs, many said
they had no idea their children
could participate in our programs.
So, we did two things. First, we
worked with the schools to promote
our programs to families receiving
services and clearly stated
our commitment to inclusion and
accommodations (from nursing to
one-on-one support). Second, we
worked out a partnership where
students who fit the criteria could
do some of their extended year
(summer school) in our summer
programs with aids they already
know. This opened the door for us
to get to know many families and
encourage them to participate in
other programs of ours.
Go where the people are - We
also recognized that we have earned
a great deal of trust in the community
by folks who use our programs.
How can we ask others to
trust blindly? For people, especially
parents, to register online for a program
they know nothing about with
people who they don't know is a big
ask. So, we went to meet them! Our
staff hosted two pop-up registration
events. One was held at a center we
run at an affordable housing development.
Then, for the first time, we
left flyers all over a local apartment
complex, where we know many
non-English-speaking families live.
The flyer was printed in both English
and Portuguese, inviting them
to a party with games, pizza and an
ice cream truck. We also let them
know we would have program information
and scholarships available.
Lastly, we hired an interpreter
to make it easier on families rather
than asking their children to act as
translators.
We are far from perfect and far
from done. However,
over the
course of a couple years, we have
seen all these strategies make a
difference. This ongoing work requires
a team to look from both
near and far and be open to feedback
from the community.
Andrea Egmont is Director at Newburyport Youth Services
(aegmont@cityofnewburyport.com).
PARK S ANDRECRE AT ION . OR G | JULY 2 0 2 3
| Parks & Recreation
25
IMAGE COURTESY OF NEWBURYPORT YOUTH SERVICES

July 2023 - Parks & Recreation

Table of Contents for the Digital Edition of July 2023 - Parks & Recreation

July 2023 - Parks & Recreation - Intro
July 2023 - Parks & Recreation - Cover1
July 2023 - Parks & Recreation - Cover2
July 2023 - Parks & Recreation - 1
July 2023 - Parks & Recreation - 2
July 2023 - Parks & Recreation - 3
July 2023 - Parks & Recreation - 4
July 2023 - Parks & Recreation - 5
July 2023 - Parks & Recreation - 6
July 2023 - Parks & Recreation - 7
July 2023 - Parks & Recreation - 8
July 2023 - Parks & Recreation - 9
July 2023 - Parks & Recreation - 10
July 2023 - Parks & Recreation - 10a
July 2023 - Parks & Recreation - 10b
July 2023 - Parks & Recreation - 11
July 2023 - Parks & Recreation - 12
July 2023 - Parks & Recreation - 13
July 2023 - Parks & Recreation - 14
July 2023 - Parks & Recreation - 15
July 2023 - Parks & Recreation - 16
July 2023 - Parks & Recreation - 17
July 2023 - Parks & Recreation - 18
July 2023 - Parks & Recreation - 19
July 2023 - Parks & Recreation - 20
July 2023 - Parks & Recreation - 21
July 2023 - Parks & Recreation - 22
July 2023 - Parks & Recreation - 23
July 2023 - Parks & Recreation - 24
July 2023 - Parks & Recreation - 25
July 2023 - Parks & Recreation - 26
July 2023 - Parks & Recreation - 27
July 2023 - Parks & Recreation - 28
July 2023 - Parks & Recreation - 29
July 2023 - Parks & Recreation - 30
July 2023 - Parks & Recreation - 31
July 2023 - Parks & Recreation - 32
July 2023 - Parks & Recreation - 33
July 2023 - Parks & Recreation - 34
July 2023 - Parks & Recreation - 35
July 2023 - Parks & Recreation - 36
July 2023 - Parks & Recreation - 37
July 2023 - Parks & Recreation - 38
July 2023 - Parks & Recreation - 39
July 2023 - Parks & Recreation - 40
July 2023 - Parks & Recreation - 41
July 2023 - Parks & Recreation - 42
July 2023 - Parks & Recreation - 43
July 2023 - Parks & Recreation - 44
July 2023 - Parks & Recreation - 45
July 2023 - Parks & Recreation - 46
July 2023 - Parks & Recreation - 47
July 2023 - Parks & Recreation - 48
July 2023 - Parks & Recreation - 49
July 2023 - Parks & Recreation - 50
July 2023 - Parks & Recreation - 51
July 2023 - Parks & Recreation - 52
July 2023 - Parks & Recreation - 53
July 2023 - Parks & Recreation - 54
July 2023 - Parks & Recreation - 55
July 2023 - Parks & Recreation - 56
July 2023 - Parks & Recreation - Cover3
July 2023 - Parks & Recreation - Cover4
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/december-2023
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/november-2023
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/october-2023
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/september-2023
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/august-2023
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/july-2023
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/june-2023
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/may-2023
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/april-2023
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/march-2023
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/february-2023
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/january-2023
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/december-2022
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/november-2022
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/october-2022
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/september-2022
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/august-2022
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/july-2022
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/june-2022
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/may-2022
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/april-2022
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/march-2022
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/february-2022
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/january-2022
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/december-2021
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/november-2021
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/october-2021
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/september-2021
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/august-2021
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/july-2021
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/june-2021
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/may-2021
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/april-2021
https://ezine.nrpa.org/nrpa/ParksRecreationMagazine/march-2021
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